Privacy Policy

This Privacy Policy applies to MissionFox Pty Ltd, ACN 601 184 963 ("Viewy," "we," "our," and "us").

The Importance of Your Privacy

Your privacy and the protection of your personal information are important to us. We understand the significance of how we collect, hold, use, disclose, and protect your personal information.

This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Personal Data Protection Act 2012 (PDPA) in Singapore.

By engaging with our services, seeking assistance, providing personal information to us, or authorizing another person to provide personal information on your behalf, you consent to your personal information (including sensitive information) being collected, held, used, and disclosed by us in accordance with this Privacy Policy.

If you choose not to provide certain information, we may be unable to offer you access to specific features or services, including property reports, ownership details, and subscription features.

We may update this Privacy Policy from time to time. Significant updates will be posted on our website at www.viewy.com.au. Continued use of our website, app, or services after changes have been made constitutes your acceptance of the updated policy.

What Personal Information We Collect

Depending on how you use the Service, we may collect:

Account and subscription details: name, email, contact details, billing information.
Property-related information: property addresses, ownership details, transaction history (sourced from public records or licensed data providers).
Voice and AI interactions: audio recordings, transcriptions, and queries you provide to Corey, our AI assistant.
Usage data: information about how you interact with the Website, App, reports, and AI features.
Partner referral information: details you provide when requesting referral to a third-party mortgage broker, agent, or sponsor.

How We Use Personal Information

We use your personal information to:

Provide access to property data, suburb metrics, and insights.
Deliver real estate reports and ensure accuracy of report generation.
Facilitate subscriptions (Home Seeker, Professional).
Enable and improve Corey AI voice and text services.
Connect you with third-party partners at your request.
Operate, secure, and improve the Website, App, and related services.
Comply with legal obligations.

Ownership Data

Certain subscription tiers provide access to ownership details sourced from public records and licensed databases. We disclose ownership information only for legitimate property research and professional purposes.

You must not use ownership data for unlawful purposes, including but not limited to spam, harassment, discrimination, or direct marketing without consent.

Viewy disclaims liability for any misuse of ownership information by users. You are solely responsible for ensuring your use complies with applicable privacy, spam, and professional conduct laws.

Voice and AI Services (Corey)

When using Corey, our AI assistant, we may collect and process audio recordings, transcripts, and related data. This information is used only to respond to your queries, improve service quality, and facilitate referrals where requested.

Voice data is not retained longer than necessary unless required by law. Corey may generate outputs that are incomplete or inaccurate. These outputs must not be relied upon as legal, financial, or professional advice.

Sharing of Information

We may share your personal information with:

Third-party service providers who help us operate the Service.
Partners (mortgage brokers, agents, suburb sponsors) where you request a referral.
Regulators or legal authorities when required by law.

We do not sell personal information to third parties.

Cross-Border Data Transfers

As we operate in both Australia and Singapore, your personal information may be transferred and stored across jurisdictions. We ensure that all such transfers comply with relevant data protection laws, and that your information is handled securely and in accordance with this Privacy Policy.

Marketing and Communications

We may send you service updates, offers, or marketing materials. You may opt out of marketing communications at any time by following the unsubscribe instructions provided. We comply with the Spam Act 2003 (Cth) in all marketing communications.

Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate. To do so, please contact us using the details below.

How to Make a Complaint

If you are not satisfied with how we handle your personal information, you may lodge a complaint with:

The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or
The Personal Data Protection Commission (PDPC) Singapore at www.pdpc.gov.sg.

We ask that you first contact us so we can attempt to resolve your concerns.

Contact Us

For all enquiries: contact@viewy.com.au

For Terms of Service: www.viewy.com.au/termsofservice

Last updated: 1st September, 2025